Name, contact information and order notes.
Your information at Campbell Confections
Privacy Policy
We collect only the details needed to take an order, answer a message, or prepare catering for an event in Broxbourne.
Clear choices. Careful handling.
At a glance
What this policy covers
These three points explain the practical side of our data handling.
Orders, enquiries, payments and service updates.
Information is shared only when needed to help.
01 / Collection and use
Information we collect
When you contact Campbell Confections, we may receive your name, email address, telephone number and the message you choose to send. We use these details to reply.
An order can include collection preferences, delivery details, dietary information, cake wording and event timing. These notes help us prepare the right bake for the right person.
Payment details are handled through the payment provider used at checkout. We do not ask you to send full card numbers by email or through a contact form.
We keep enquiry and order records for as long as they are needed for customer service, accounting, legal duties and the handling of a genuine query.
02 / The process
How your details move
Each step has a simple purpose. Nothing is collected for decoration.
You send an enquiry
Your message reaches Campbell Confections through the form, email or telephone.
We check what you need
We use the information supplied to confirm availability, price and collection details.
A service provider may help
Website hosting, email, payment and delivery partners may process relevant details on our behalf.
The record is reviewed
We retain useful business records, then remove or securely dispose of information when it is no longer required.
03 / Details in context
What different requests may include
Fresh bakes
Collection time, preferred items and contact details for order updates.
Custom cakes
Event date, design notes, wording and dietary details you choose to provide.
Event catering
Venue area, guest numbers, serving time and practical delivery instructions.
Contact messages
Your name and reply address, plus the information in your message.
Website visits
Basic technical information may be recorded to keep the website secure and usable.
Cookie choices
Where cookies are used, your browser settings and available consent choices apply.
04 / Your control
Your privacy choices
Ask to see your data
You can ask what personal information we hold and how it is being used.
Correct a detail
Tell us if your contact details or order information needs changing.
Ask for deletion
You may request removal where we have no continuing reason to keep the information.
05 / Responsible sharing
Who may receive information
We keep sharing narrow and connected to the service you request.
Payment services
Website hosting
Email services
Delivery support
Accounting records
06 / Common questions
Privacy, in plain English
Do I have to provide personal information?
You can browse the site without placing an order. We need relevant contact and order details to reply or fulfil a purchase.
How should I share dietary information?
Tell us during the enquiry and be specific. We record the detail for preparation and may contact you if clarification is needed.
Do you sell customer information?
No. Campbell Confections does not sell customer information. Service providers receive only the details needed for their task.
How can I make a privacy request?
Use the form on this page or email [email protected]. Include enough detail for us to identify your request.
Can this policy change?
Yes. We may update this page when our website, services or data practices change. The latest version will appear here.
07 / Get in touch
A privacy question is welcome
Send the minimum detail needed for us to find the relevant enquiry. Please don't include payment card numbers.
Campbell Confections is based at Holy Cross Hill, Broxbourne, Hertfordshire, EN10 7FF. We handle customer questions directly and aim to keep our replies useful.
Write to [email protected] or call +44 7932 560809.