Read before ordering
These terms apply when you use our site.
Website terms
Terms for Campbell Confections
These terms explain how you may use our website and how bakery orders work. Please read them before placing an order.
Simple rules. Clear service.
Hertfordshire bakery
Our trading address is Holy Cross Hill, Broxbourne.
Questions welcome
Contact us before purchase if a point is unclear.
Using this website
Agreement and acceptable use
By browsing this website, you agree to use it lawfully and with care. The information is provided for customers considering freshly baked goods, custom cakes, pastries, breads and event catering.
Product photographs, descriptions and availability may change as our kitchen plans change. We take care with published details, though small differences in colour, decoration and shape are part of handmade baking.
You must not copy, alter or misuse the website, its content or its ordering tools. We may restrict access when needed to protect the site, our customers or our business.
These terms are governed by the laws of England and Wales.
How an order works
Four steps to a confirmed order
01
Choose your items
Check the product details, collection options and stated prices before sending your request.
02
Send the order details
Provide accurate contact information, dates, quantities and allergy information where relevant.
03
Wait for confirmation
An order is accepted only when Campbell Confections confirms it and agrees the collection or delivery details.
04
Collect or receive
Have your order reference ready. Timing matters for cakes and event catering.
Purchase terms
What each order covers
Prices
Prices are shown in pounds sterling and may change before confirmation.
Dates
We confirm the agreed collection, delivery or event date in writing.
Custom cakes
Design changes can affect price, timing and the final decoration.
Collection
Customers should check the order at collection and transport it securely.
Delivery
Delivery is subject to the agreed area, time slot and access conditions.
Allergens
Tell us about allergies before ordering. Our kitchen handles common allergens.
Customer notes
What customers should know
Why did we choose Campbell Confections? Because the order details were discussed clearly before our family celebration.
Bida SecularThe collection time formed part of our agreement. We planned the journey around it and the handover was straightforward.
Bazza P.For a large event, we shared the guest count, serving time and dietary details early. That made the final arrangement clear.
Leanie Halumi, event organiserOur commitments
Care behind every agreement
We answer order questions plainly.
We handle customer details with care.
We trade from Broxbourne, Hertfordshire.
Common questions
Terms in plain English
When is my order confirmed?
When Campbell Confections accepts the request and confirms the price, items and agreed timing.
Can I change a custom cake?
Ask as early as possible. Changes may alter the price or may be unavailable once preparation has started.
What should I tell you about allergies?
Share all relevant information before ordering. We will explain the ingredients and kitchen handling information we can provide.
Can a delivery time be guaranteed?
Only the time or time window confirmed for your order applies. Access delays may affect handover.
How can I raise a concern?
Email [email protected] with your order details. Include the date, item and issue so we can respond properly.